|
|
|
There is a set of communication tools built in the Sales-n-Stats system that provides you with 3 different ways of communication: Text messages, Text chat, and Voice calls. Both an operator and a visitor can choose the most appropriate way of communication. To facilitate the communication process and save your time use the 'canned' messages that can be the typical answers, greetings, good-bye messages etc. Categorize such phrases according to the usage situation for fast access during the communication process. Please refer to the chapter 'Using 'canned' messages' to find out what a 'canned' message is, how the operator can access his 'canned' messages, add, delete and edit them. Selecting the Voice over IP (VoIP) technology you not only save money on long distance calls but also achieve deeper interaction with the visitors. Use the 'Push' functionality to direct a visitor to the specific URL, show him an image or send a file directly via the visitor's browser. An operator can communicate with the visitors offline by handling the messages left by the visitors. Please refer to the chapter 'Handling visitors' messages' to find out how the operator gets to know he has new messages to answer, where a visitor's message can be viewed, how the operator can create a message and send it to the email address of a specific visitor, how the operator can search for specific messages in the visitor's communication history.
See also:
|