Using 'Push' functionality

'Push' functionality is an interaction of Sales-n-Stats with the visitor where the server automatically uploads data without a specific command from the visitor. Use 'Push' functionality for achieving deeper interaction with a visitor. To open the 'Push content' dialog click on the Push button in the 'Live Communication' section of a Visitor's profile. You can display an html message directly via the visitor's browser, show him an image, or send a file. To access the 'Push content' dialog of any visitor from the queue or from 'Site Monitor', right-click on the visitor's badge and select Push message or Push file. All pushed messages can be accessed in 'Communication history' section.

To send a message to a visitor

1. Do one of the following:

2. Enter your message into the space provided. If necessary, use %name% variable for operator's name or 'canned' messages (for information on 'canned' messages refer to 'Using 'canned' messages' section).

3. Click Push. The message opens in the visitor's browser in a popup window. You can use html tags to format the message before sending it to the visitor.

Using html tags in a message body.

The message at the visitor's end.

To send an image

Select the 'Image' tab in the 'Push content' dialog, locate the image file you would like to send to a visitor and click Push. The image opens in a popup window in the visitor's browser. If necessary, the visitor can save it by clicking on the Save image button.

‘Incoming image’ pop up window: the sent image opens in the separate dialog in the visitor’s browser

To send a file

Click on the 'File' tab in the 'Push content' dialog, locate the file you want to send and click Push. The visitor receives a notification about the incoming file in a popup window. He can open it or save on his computer.

See also:

Offline Communication

Handling multiple visitors