Operator Terminal Main Menu

This section allows the operator to change personal settings and adjust Sales-n-Stats to function in the most convenient way. Operator Profile consists of two tabs: General settings and VoIP settings.

The 'Name' input box allows to change operator name. If you used the variable %name% while creating 'canned' messages or the chat invitation template, it changes automatically.

To change your password, enter a new one into the corresponding box and retype to check.

'Receive notifications by email' check box allows you to receive email messages when a visitor leaves you an offline message.

To enable sound notifications select the check boxes 'Play sound on a new chat request', 'Play sound when a new visitor arrives' and 'Play sound when a new message arrives'. This option is most useful for the websites where there is not a great number of visitors coming during the day.

If you don't have any audio software on you computer you will see the warning message "Sales-n-Stats cannot access your audio hardware. All audio settings are disabled" when you open the 'VoIP Settings' section in Operator Terminal via Main Menu->Tools->Operator Profile->VoIP settings.

Select the 'can receive voice calls' check box to enable voice calls for your visitors. It means that when a visitor clicks on the 'Click for Live Help' button on your site, the 'Start communication' dialog opens and the visitor can select between a text and a voice chat.

For a computer to communicate with other computers and Web servers on the Internet, it must have an IP address. An IP address (IP stands for Internet Protocol) is a unique 32-bit number that identifies the location of your computer on a network.

'Autodetect' option is enabled by default and defines your IP automatically. The system defines the addresses using the following principles:

Using this method the connection is only available via the IP address that was defined automatically.

Network Address Translation (or NAT) allows a single device, such as a router, to act as an agent between the Internet (or "public network") and a local (or "private") network. This means that only a single, unique IP address is required to represent an entire group of computers.

As NAT allows you to connect to a client from the different network. If you use NAT to connect a client from the different network, select the 'I'm behind NAT' check box and enter the necessary IP into the 'External address' field that appears in the same row.

For correct and efficient work of VoIP functionality ask your system administrator to adjust the NAT server using the following settings:

If you want to set the IP address manually, enable the 'Manual selection' option. You will be able to choose the necessary IP from the given list.

If you use NAT to connect a client from the different network, select the 'I'm behind NAT' check box next to 'Manual selection' and enter the necessary IP into the 'External address' field that appears in the same row.

Adjusting a routing table is a more complex but more flexible way to define the local IP addresses. This method requires some knowledge and skills of a system administrator.

Operator Terminal can be connected to different networks via different IP addresses and routing table allows you to adjust the blocks of rules for selecting an appropriate IP address.

Each row in the table presents a separate rule that consists of a network address, network mask, local address (interface), and NAT address. Local addresses and Mask determine the range of the IP addresses of the clients you want to connect. For example, IP address 192.168.0.1 corresponds to the following network address 192.168.0.0 and netmask 255.255.255.0.

The rules are checked in accordance with the following priority: the higher the rule in the table the higher its priority. The system selects the result of the first rule satisfying the initial conditions.

This method is useful for the most precise settings of the non-standard net configuration. Set as many rules in the table as you consider necessary and sufficient for defining IP addresses.

Operator Terminal is connected to two networks: 192.168.10.0 with 192.168.10.137 IP address and 192.168.15.0 with 192.168.15.2 IP address. It uses NAT-gateway 192.168.10.137 with the external IP 212.84.22.96 to get access to Internet.

Net address	Net mask	Local address	NAT address
192.168.10.0	255.255.255.0	192.168.10.137	<none>
192.168.15.0	255.255.255.0	192.168.15.2	<none>
0.0.0.0	0.0.0.0	192.168.10.137	212.84.22.96

Note: If you want to use this method but don't possess the necessary skills feel free to refer to our Support Team for help and assistance. Ask your system administrator for the necessary settings.

If you want to move the sets in the table, use the Up and Down buttons. To delete a set from the table, select the necessary set and then click Remove.

'Event log' provides a centralized collection point for all kinds of error reports, system alerts, diagnostic messages, and status messages generated by the system. The system records the occurrence of significant events. An 'event' is any change that occurs in the system, for example, a user's logon. Because the system may experience hundreds or thousands of events each second, it is important to distinguish which events require the immediate attention of a system administrator. Such events are recorded as entries in the system's event log for later analysis.

You can select not only the necessary system component but also an appropriate filter for it.

Use Refresh to update the information in the 'Event log'. Use Cleanup to clear the visible rows in the 'Event log'. Select the necessary filter or filters and click on Cleanup.

Data Center console is used to address Data Center directly via macro commands. If you do not possess the necessary knowledge of macros use the Data Center console only if our support service managers ask you to do it.

Data Center console consists of two parts. The lower part of the console allows you to enter the appropriate macro commands. To see the results in the upper part of the dialog click the Execute button. The results that appear in the upper part of the Data Center console will be marked blue.

If you need help or want to get more information about Sales-n-Stats select Main Menu-> Help->Context Help or press F1 on the keyboard to get context help for the interface element you are currently using. The system displays an overview, summary, or explanatory topic for a page or for the entire window. Select Main Menu->Help->Help Contents to access Sales-n-Stats reference manual.

To get information about a certain page, dialog, message box use the Help button situated next to the OK and Cancel buttons in the window.

Show Quick Start tour opens a demo site consisting of several web pages demonstrating the basic capabilities of Sales-n-Stats and teaching how to use it in a simple and effective way.