Integration

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Before you start receiving information about a site through Sales-n-Stats, you have to integrate your Sales-n-Stats with that site. The materials of this chapter provide guidance on the process of integration, which depending on the extent of modifications involved may take from a few minutes to a few hours.

Integration of Sales-n-Stats with any site consists of the following steps:

1.Integrating tracker JavaScript code into the website.
2.Adding 'Click for Live Help' buttons to the website.
3.Customizing the look and feel of Sales-n-Stats 'Live Communication' dialogs.
4.Implementing external actions.

Note: Some coding skills are required to perform the task of implementing external actions. If for some reasons using external actions is not possible, you have to set up action variants via Sales-n-Stats Action setup. Refer to Setting up action patterns for more info.

Sales-n-Stats can be integrated with such e-commerce applications as X-Cart, LiteCommerce and osCommerce by means of an out-of-the-box integration module. The module performs most of the integration tasks automatically: all you need to do is install the module and adjust the module settings on the application interface.