Filters

Filters facilitate the work of Sales-n-Stats operator in situations where the monitored website is visited by large numbers of users. As it may become difficult to keep an eye on a particular visitor when the monitor is swarming with users, we decided to provide a tool that reduces the number of visitors that are simultaneously shown on the monitor and allows you to focus on a particular group of visitors.

Filters provide means for sorting visitors. Basically, a filter is a set of conditions. When you apply a filter, Sales-n-Stats checks whether the characteristics of each visitor browsing your site satisfy these conditions. The visitors whose characteristics meet the conditions of the applied filter remain on the monitor. The rest of the visitors fade and become invisible for the operator.

Sales-n-Stats allows you to set up a great variety of conditions in different combinations to create filters. By default conditions within a filter are joined by the logical operator AND. For example, to create a filter that allows you to view only the customers from U.S. who currently have at least 2 product items in the shopping cart, you have to set up a filter with two conditions: “the customer's country of origin is U.S.” AND “the number of product items in the customer's shopping cart is 2 or more". After this filter is applied, the badges of all the visitors of non-U.S. origin (including those with 2 or more product items in the cart) and all the visitors with less than 2 product items in the cart (including those of U.S. origin) are removed from the monitor, leaving the group of visitors that you wanted to see.

To find out how to create your own filters refer to the chapter 'Managing filters'.

Sales-n-Stats provides a set of predefined filters to use with e-commerce sites. Formally they can be divided into relevance filters and focusing filters.

Relevance filters help you reduce the number of the visitors on the monitor by removing irrelevant visitors.

•	Remove casual visitors reduces the number of the visitors on the monitor by removing the customers who have just arrived at the website.

•	Remove non cooperative removes from the monitor the visitors who declined the chat invitation from the operator (this filter, however, does not prevent the visitors removed from the monitor to contact the operator).

Focusing filters help you to concentrate on a group of visitors that is the most important to you at the moment.

•	Show only registered visitors shows those visitors who have registered in the system.

•	Show only existing customers shows the returning visitors (the users who have already purchased something at your store on one of their previous visits).

•	Show visitors that have products in cart shows the users who have already added some products to their shopping carts during the current visit.

Each filter can be applied separately or in combination with other filters. To apply one filter or a combination of filters, do the following:

Note: The steps that follow demonstrate how a filter can be applied to focus just on the visitors who have some products in the cart.

2. Select the check box next to the name of the filter you want to apply. To apply a combination of filters, select several check boxes.

3. If at Step 2 you selected several filters, specify the way in which they should be combined. To do so, refer to the part of the window saying 'Display visitor if matching:' and select one of the options:

•	'All selected filters (AND condition)' – if you want the site monitor to display only the visitors satisfying the conditions of ALL the selected filters.

•	'Any of selected filters (OR condition)' – if you need to see the visitors satisfying the conditions of at least one of the selected filters.

If after applying a filter or a combination of filters you want to see all the visitors back on the monitor again, do the following:

2.	Unselect the check boxes of the currently applied filters.

3.	Click OK. The filters are disabled and you see all the visitors.

There is a special type of filter that allows you to hide the badges of the visitors that have had 'sleeping' status for a certain period of time which you specifyin Data Center via Tools->System settings->General settings->General. After the visitor has viewed the same site page for the number of seconds specified in 'Sleep timeout', he is considered sleeping.

This filter can be applied by clicking just once on the Hide/Show sleeping visitors button. After the application of this filter all the badges displayed with the 'sleeping' status icon are removed from the monitor. Please note how the Hide/Show sleeping visitors button changes.

To make the hidden badges reappear on the screen, click on the Hide/Show sleeping visitors button again.