Managing departments

Sales-n-Stats Enterprise allows you to set up multiple departments, comprising all the operators. When a visitors clicks a Live Help button on your website, a list of all available departments is displayed to him. The visitor can then decide which department his question is related to. When he selects one of the departments, his call is dispatched to the first available operator from this department. If no operators are available at the moment, the visitor is offered to leave an offline message.

Select Departments in the tree menu and click New department at the bottom of the window, or right-click on Departments in the tree menu and select New department from the popup menu. Enter the new department name into the input box and clickOK. In the section that opens on the right side of the window edit the department properties.

Select 'Participates in communication' check box if you want the new department to appear in the department list which the visitor sees when he clicks the Click for Live Help button on your website.

Set permissions for the created department. If you want to allow the department to perform certain actions, select 'enable' check boxes next to these actions. Select 'disable' next to those you want to prohibit.

▪	Login - the permission to login to the terminal.

▪	Site Monitor - access to Site Monitor. If Site Monitor is disabled, the corresponding tab disappears from the operator's Terminal window.

▪	All zones - permit the operator to monitor all the zones or just specific ones by selecting the 'enable' check boxes corresponding to them. It's also possible to select 'All zones enabled' check box but disable some.

▪	Visitors List - access to the Visitors List.

▪	All Reports - as with zones, set a general permission for all reports or separate permissions for specific ones. If disabled, the 'Reports' tab disappears from the operator's Terminal.

▪	Report constructor - enables the operator to create new reports and edit the built-in reports allowed for editing.

▪	Online communication - includes Communication Overview, Communication Summary, and Live Comunication tab.

▪	Communication history - allows to view the history of visitor's communication with the operators - chats, calls and offline messages.

▪	System tools - access to Data Center console and Event Log.

To rename a department right-click on the department name in the tree menu and select Rename from the popup menu. Enter a new name into the input box and click Save.

To edit an existing department click on the department name in the tree menu, edit the department properties in the opened tab and click Save.

To remove a department, right-click on the department name in the tree menu and select Remove from the popup menu.