General settings

The General settings area covers a miscellaneous range of settings, including the options that you use to adjust some system settings for the operator–visitor interaction. You get access to the 'General settings' section via Main Menu->Tools->System settings->General settings.

'General settings' section consists of four parts:

•	'General' section where you specify the most general settings.

•	'Chat' section where you can adjust the parameters of your communication with the visitors.

•	'Network parameters' section where you define the parameters that allow you to get notifications about the system functioning.

•	'Adv. Campaigns' section where you enter the information about your advertising campaigns.

General

The 'General' section allows you to adjust the most general settings that will affect operator communication with visitors.

General settings, 'General' section.

'Receive notifications by email' switches on and off email notifications, sent to you, about the events happening on your web site.

'Show program window at startup' check box allows you to see the main frame when you start Sales-n-Stats. This option is also available by right-clicking on the Sales-n-Stats icon in the system tray and selecting 'Show main frame at start time' check box.

'Collector query period' defines how often Data Center requests information from the Data Collector. Defaults to 2000 msec.

'Remove the following parameters from URL' field contains a list of URL parameters which you want to be concealed from the operator (for example, when some parameters are not significant) - like XSID, xid, phpbb2mysql_sid, osCsid.

'Activity timeout' (100 sec.) is the time period after the last activity performed by a visitor on your website. It might be either a last click or a last signal from any site page. After this last click or signal the system waits for 100 seconds and then a visitor disappears from Site Monitor. If you edit 'Activity timeout' please make sure its duration is more than the 'Visitor tracking interval' specified in the Data Collector settings.

'Sleep timeout' is a period of time after which the system indicates visitors as 'sleeping'. This means they stay on the same page and do not perform any actions.

'Timeout to perform visible reactions' (15 sec.) field allows you to define the period of time after which a reaction to an action executed on the site will take place.

'Warn if number of lines in report exceeded' (5000) field allows to set a maximum number of lines in reports. This may be useful if you print your reports. If you enter 0, no warning is ever displayed.

Chat

This is a group of parameters relevant to visitor-to-operator chats. The following settings can be adjusted:

General settings, 'Chat' section.

Enter your name into the 'Operator name' field as you want it to be seen by visitors in the chat sessions, push events and 'canned' messages. If you leave this text box empty, the default name 'Operator' will be used.

'Default visitor name' is used in all chat windows and in the chat transcript. If you leave this text box empty, the default name 'Site visitor' will be used.

Use the 'Maximum number of chats' field to set the number of chat sessions you want operators to be able to lead simultaneously. Operators receive 'Incoming chat requests' from your visitors until the number of requests exceeds the number specified here. If there are more visitors wishing to initiate communication with an operator while the allowable number of chat sessions is already opened, they get automatically queued by the system. When the operator finishes one chat session, he is prompted to talk to the next visitor from the queue (the 'Incoming chat request' dialog is opened).

The 'Operator response timeout' (30 sec.) field indicates the period of time during which the 'Incoming chat request' dialog stays open. When the time runs out the system directs a visitor to the 'Communication Queue' section.

'Chat transcript email subject' allows you to change the subject line in the chat transcript emails.

Network parameters

To be notified about the system functioning you need to set network parameters. Sales-n-Stats sends email notifications about certain events within the system, for example, when the traffic exceeds an established limit.

'Network parameters' consists of two sections: 'Use HTTP proxy' where you adjust the necessary settings to get access to the Internet via HTTP Proxy, and 'Mail parameters' where you define the parameters necessary to receive system notifications.

General settings, 'Network parameters' section.

'Use Http Proxy' section

Select the 'Use HTTP Proxy' check box if you don't have a direct internet access. Enter host name and port number.

Select 'Proxy Authorization Required' check box only if it is necessary. Then enter the user name and password that you get from the administrator into the appropriate fields.

'Mail parameters' section

Specify your email in the 'Send mail from' field and your visitors will be able to see this email address in the 'From' field in the email messages. The field 'Send notifications to' should be used to enter the email to which you want to receive system notifications.

Define the settings of the SMTP Server that you use: the mail domain name should be entered into the field 'SMTP Host', the port – into the field 'SMTP Port'.

Select the 'SMTP Authorization Required' check box if it is necessary. Then enter the user name and password into the corresponding fields. Click Save to confirm the changes.

POP3 (Post Office Protocol) is used for the collection of email by a mail client from an email server. If your email server software uses POP3 you should:

•	select the 'Use POP before SMTP authentication method' check box;

•	find out which of mail servers your account uses and enter it into the 'POP3 Server' field.

Adv. Campaigns

When you set up an advertising campaign, visitors come to your site from referrer sites. There are two ways to know that a visitor came from a specific referrer. The first way is to provide a referrer with a link to a special page on your site (for example, http://www.mysite.com/adv_redirect.php?id=13456), to which the visitors will come. You can have a separate page for each of your referrers. In this case you know that all the visitors who viewed this page came from this or that referrer. The second way is to know the URL of the page where a referrer placed a link to your site. It is possible to use a pattern, if you do not know the exact link or the referrer has multiple links (for example, *//*my.partner.site.com/*). Then you know which referrer a visitor was directed by if he came from this URL.

To enable Sales-n-Stats to recognize advertising campaigns, do the following:

1.	Click Add, enter new campaign name and click OK.

Adding an advertising campaign.

2.	Double-click in the 'URL template' field and enter URL template. It is a URL of the page onto which the visitors from a specific referrer come.

3.	Double-click in the 'Referrer template' field and enter Referrer template. It is a URL of the page from which the visitors from an advertisement website come.

Note: If you enter both parameters for the same advertising campaign, the conditions will be joined by OR operator. This means that the visitor's data will have to satisfy ANY of the conditions for the visitor to be identified as referred by this or that campaign.