Visitors list

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The Visitors list  represents a way of keeping ordered information about all the visitors who have ever visited your site. Each list entry corresponds to an individual visitor and provides some personal visitor information captured by the system in the process of the visitor's interaction with the site being monitored. The list can be accessed by clicking on the 'Visitors list' tab of the Web control and communication center interface.

 

<br> Visitors list


Visitors list

 

Visitors List Fields

The contents of the Visitors List is organized into a table with personal information of each visitor divided into several sections:

•IP/Country/City – the IP address of the machine used by the visitor to access the monitored site, and the name of the visitor's country of origin if it can be defined based on the visitor's IP address;
•Name
•Email
•Last visit – the date of the user's last visit, or his current status ('Online');
•Visits – the total number of the user's visits to the site (In fact, the number of closed visits. A visit starts the moment the visitor gets onto any of the site pages and expires after 30 minutes of the visitor's browser inactivity – for example, if the visitor browses off to another site on the Internet);
•Visitor ID – the unique ID which is automatically assigned to the visitor by Sales-n-Stats the moment the visitor first gets onto the site and is normally stored in his "personalize_client_id" cookie.

Sorting Visitors

For your convenience the Visitors List may be sorted in one of the following ways. By default the visitors are sorted by the date of their last visit. To sort by  IP/Country/City, name, email, number of visits and visitor ID of the visitors click on the appropriate column header. For example, to sort the visitors by name click on the 'Name' column header. A downward arrow is displayed in the header and the visitors names are sorted in the descending order. Click on the column header again to reverse the sorting order.

Searching for a visitor

Sales-n-Stats allows you to search for any visitor from the list. The system searches for substrings according to the information about the visitors you entered into the corresponding fields. An asterisk can be used to replace any number of characters in the search query. For example, a substring search for first name "Jo*" would return all the first names containing this letter combination  - “Joe”, “John”, “Joanne”). To search for a visitor:

1. Click on the Search button at the top of the 'Visitors List' section. The 'Search' form appears. The search form fields are defined by the order of the profile fields in the Visitor's profile via Main Menu->Tools->System settings->Visitor->Visitor's Profile.

2. Provide the necessary search criteria by filling in the corresponding fields in the 'Search' form.

<br> Searching for a visitor from Spain, whose name starts with 'J' and last name is Rodriguez. It is known that she first visited the site after March 6, 2007.


Searching for a visitor from Spain, whose name starts with 'J' and last name is Rodriguez. It is known that she first visited the site after March 6, 2007.

 

3. Click OK to start the search.

If you close the 'Search' window, click on the Search Results button at the top of the 'Visitors List' section to return to the search results. To return to the full list of your visitors, click Full List button.

Double-clicking on any entry in the Visitors List opens the profile of the corresponding visitor in the 'Profile' tab. While the Visitor's Profile is open, the visitor's name and email address, or the visitor's IP are displayed in the status bar at the bottom of the page.