Using 'Push' functionality

'Push' functionality is an action of delivering information to the visitor without a specific command from him or her. Use 'Push' functionality for achieving deeper interaction with a visitor. You can display an html message directly via the visitor's browser, show him an image, or send a file. To access the 'Push content' dialog of any visitor from the queue or from 'Site Monitor', right-click on the visitor's badge and select Push message or Push file. All pushed messages can be accessed in 'Communication history' section.

To send a message to a visitor

1. Right-click on the necessary visitor's badge and select Push message from the context menu.

2. Enter your message into the space provided. If necessary, use %name% variable for operator's name or 'canned' messages (for information on 'canned' messages refer to 'Canned' messages' section). You can use html tags to format the message before sending it to the visitor.

3. Click Push. The message opens in the visitor's browser in a popup window.

Directing a visitor to a URL

To include a clickable link into your message, enter the following code into the 'Push message' window:

<a href=http://www.example.com target="_blank">Your link title</a>

where replace "http://www.example.com" with the URL you want the visitor to open, and "Your link title" with the phrase that explains what the link points to.

Note:

To save time and prepare a set of available links use the 'canned' messages.

Using html tags in a message body

To send an image

Select the 'Image' tab in the 'Push content' dialog, locate the image file you would like to send to a visitor and click Push. The image opens in a popup window in the visitor's browser. If necessary, the visitor can save it by clicking on the Save image button.

‘Incoming image’ pop up window: the sent image opens in the separate dialog in the visitor’s browser

To send a file

Click on the 'File' tab in the 'Push content' dialog, locate the file you want to send and click Push. The visitor receives a notification about the incoming file in a popup window. He can open it or save on his computer.