Text chat

If a visitor selects Text Chat, he sees a progress bar in the 'Routing your call…' window till you accept the call. If you are available for communication the chat window opens at the visitor's front end and a visitor can start communication.

‘Chat with operator’ dialog: starting communication

After the visitor has started communication, you see the chat text in the 'Live Communication' tab of the visitor profile and can send the replies. Just enter the text into the lower part of the window and click Send. You can also enter URLs or email addresses - they will become clickable links on the visitor's end. 

'Chat with operator' dialog: operator's end

The chat may be ended by either of the two parties involved in it. To end a chat, click the ('End communication') button in the 'Live Communication' section. The visitor on his side can click End chat button located at the top right of the chat window.

If you cannot accept the chat at the moment a visitor who sent it gets a notification that the operator is busy and the call has been queued. If a visitor does not want to wait, he can leave a message for the operator by clicking on the 'Leave a message' link.

‘Call queued’ dialog