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|
 | Introduction |
 | Understanding Sales-n-Stats |
| Sales-n-Stats technology |
| Getting started |
| Installation |
| System requirements |
| Installation instructions |
| Installing local statistics database |
| Integrating your website |
| Defining Data Collector location |
| Sales-n-Stats web appearance |
| Providing FTP access information |
| Activating the software |
| Set up mail and server parameters |
| Data Center as service |
| Advanced Data Center configuration |
| Create admin account |
| Finish installation |
| Installing Data Collector manually |
| Integration |
| Using Sales-n-Stats with compatible software |
| Site tracker |
| Live help button |
| Customization |
| Live communication dialogs |
| Creating new template sets |
| Replacing the logo |
| Editing text elements |
| Live Communication dialog templates |
| Using CSS |
| Live help buttons |
| Operator terminal |
| Overview |
| Site monitor |
| Connection status |
| Communication overview |
| Visitors list |
| Reports |
| Terminals |
| Filters |
| Filters overview |
| Managing filters |
| Visitor badge |
| Badge structure |
| Default badge |
| Setting up the badge |
| Main Icon |
| Indicators |
| Tokens |
| Information |
| User's Marker |
| Detailed View |
| Visitor profile |
| Profile overview |
| Setting up the profile |
| Sites and zones |
| Monitoring multiple sites |
| Zones overview |
| Dividing your site into zones |
| Managing zones |
| Zone patterns |
| Actions |
| Actions overview |
| Preconfigured actions |
| Format of preconfigured actions |
| Defining new actions |
| Implementing external actions |
| Defining reactions |
| Web software actions |
| Communication |
| Live communication |
| Starting communication |
| Text chat |
| 'Canned' messages |
| Using 'Push' functionality |
| Voice chat |
| Chat transcripts |
| Communication summary |
| Offline communication |
| Offline messages |
| Handling offline messages |
| Searching for messages |
| Queuing and dispatching calls |
| Queuing visitors |
| Handling multiple visitors |
| Transfer call |
| Reports |
| Reports overview |
| Built-in reports |
| Creating reports |
| Configuration |
| System settings |
| General settings |
| General |
| Chat |
| Network parameters |
| Adv. Campaigns |
| System tools |
| Mail notifications |
| Import and export settings |
| Restoring default settings |
| Data Center maintenance |
| Data collector |
| Property selector |
| P3P policy |
| Managing departments |
| Managing operators |