Live communication

Many of your website visitors are your potential clients, so a positive first impression is essential. If the visitors see they can chat with an operator right from your website, they know you will be there to assist them when needed. All they need to do to start a conversation with you is to click on the Click for Live Help button on your website.

communication1

Adjust your communication status right from the Web control and communication center by clicking on the Live Help button located at the top left of any of the four major sections ('Site Monitor', 'Communication Overview', 'Visitors List', or 'Reports'). Click the Live Help button to enable your visitors to contact you and ask for assistance. In Sales-n-Stats Live edition to change your communication status via Main Menu->Connection select either Live Help Available or Live Help Not Available from the drop-down list.

After clicking on the Click for Live Help button a visitor can select either a text or a voice chat.

Note:

The visitors do not need to install or download any additional software to communicate with the operator except that for the voice chat.

Operator profile

The settings making communication convenient for an operator can be adjusted in the operator profile. To access it in the main menu click Tools -> Operator profile.

Operator profile