General

The 'General' section allows you to adjust the most general settings that will affect your communication with visitors.

‘General settings’ dialog: adjusting system settings

'Receive notifications by email' check box allows you to receive email messages when a visitor leaves you an offline message.

'Show program window at startup' check box allows you to see the main frame when you start Sales-n-Stats. This option is also available by right-clicking on the Sales-n-Stats icon in the system tray and selecting 'Show main frame at start time' check box.

'Collector query period' is how often the data center gets new information from the data collector. The default value is 2000 milliseconds.

'Remove the following parameters from URL' field contains a list of URL parameters which you want to be concealed from the operator (for example, when some parameters are not significant) - like XSID, xid, phpbb2mysql_sid, osCsid.

'Activity timeout' is the time period after the last activity performed by a visitor on your website. It might be either a last click or a last signal from any site page. After this last click or signal the system waits for 100 seconds and then a visitor disappears from Site Monitor. If you edit 'Activity timeout' please make sure its duration is more than the 'Visitor tracking interval' specified in the Data Collector settings.

'Sleep timeout' is a period of time after which the system indicates visitors as 'sleeping'. This means they stay on the same page and do not perform any actions.

'Timeout to perform visible reactions' field allows you to define the period of time after which a reaction to an action executed on the site will take place.

'Warn if number of lines in report exceeded' field allows to set a maximum number of lines in reports. This may be useful if you print your reports. If you enter 0, a warning is never displayed.