Communication summary

No matter what section of the Web control and communication center you may be in at the moment, you can keep an eye on the communication process with the help of the 'Communication Summary' panel located at the bottom of the screen. This panel shows how many chat sessions are in progress at the moment ('In Progress'), as well as how many messages, chats and calls are waiting to be answered ('Queues').

There are three Next buttons corresponding to chats, calls and messages. Clicking on a Next button opens the profile of the next visitor in the queue so the profile section 'Live Communication' is displayed. This section can be used to start communication with the visitor, answer a message posted by him or get detailed visitor information if necessary.

In the 'Chat overview' section you see the messages of all the communication sessions you are leading. Click on the 'Site visitor' link to get to the 'Live Communication' tab of this Visitor's profile.

‘Communication Summary’ panel

The 'Communication Summary' panel is displayed in the lower part of the screen and is visible from any section of the Web control and communication center. If necessary, it can be rolled up to a size of a small window displaying only the 'Queues' section. To minimize the panel, click on the downward arrow zoom button located on the splitter bar above the 'Communication Summary' panel.

‘Communication summary’ panel (minimized view)

To bring the 'Communication Summary' panel back to its normal size, click Open or click the window 'close' control.