Communication overview

If there are more visitors who want to communicate, Sales-n-Stats system queues them up in the 'Communication Overview' section. You can see how long each visitor in the queue has been waiting ('In Queue') as well as view his badge ('Badge') and communication status ('Status').

'Communication Queue' dialog: the visitors are waiting for communication with the operator

If no operator is available, a visitor can either wait in the queue or leave a message which you see in the 'Message Queue' section. To find more information refer to the 'Visitors' offline messages' section in the chapter 'Offline Communication'.

As soon as an operator is available, the system redirects the visitor who has been waiting longer than the others to 'My Communication' section. There can be no more than three visitors in 'My Communication' section at a time. You can communicate with all the three visitors simultaneously or communicate with just one visitor putting other chat sessions on hold