Chat transcripts

After a chat is ended, both the visitor and the operator are able to order the chat transcript to be sent to a chosen email address. The operator can specify the necessary email address by selecting one from the 'Send chat transcript' drop-down box.

‘Live Communication’ section: sending the chat transcript

Select 'all emails' to send the chat transcript to all the email addresses available. Select 'add email' to add a new address or 'manage emails' to view the 'Manage emails' dialog.

Click 'Add' to add a new email, select an existing email and click 'Delete' to remove it permanently from the list.

The visitor has to enter the email address manually. Clicking on the Send button mails the transcript to the specified address.