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This is a group of parameters relevant to visitor-to-operator chats. The following settings can be adjusted:
General settings, 'Chat' section
Enter your name into the 'Operator name' field as you want it to be seen by visitors in the chat sessions, push events and 'canned' messages. If you leave this text box empty, the default name 'Operator' will be used.
'Default visitor name' is used in all chat windows and in the chat transcript. If you leave this text box empty, the default name 'Site visitor' will be used.
Use the 'Maximum number of chats' field to set the number of chat sessions you want operators to be able to lead simultaneously. Operators receive 'Incoming chat requests' from your visitors until the number of requests exceeds the number specified here. If there are more visitors wishing to initiate communication with an operator while the allowable number of chat sessions is already opened, they get automatically queued by the system. When the operator finishes one chat session, he is prompted to talk to the next visitor from the queue (the 'Incoming chat request' dialog is opened).
The 'Operator response timeout' (30 sec.) field indicates the period of time during which the 'Incoming chat request' dialog stays open. When the time runs out the system directs a visitor to the 'Communication Queue' section.
'Chat transcript email subject' allows you to change the subject line in the chat transcript emails.
If you don't have Skype software installed, click on the "Install Skype Telephony Application" link.
The other settings are self-explanatory.
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