Sales-n-Stats features

Further below is the complete list of Sales-n-Stats features. Features marked with are available in commercial versions of Sales-n-Stats only. Features marked with are available in Enterprise Edition only. For illustrated description of the most prominent Sales-n-Stats features please visit screenshot gallery.

	1. Live Communication      Text chat with visitor      Voice chat with visitor (Skype)      Abitily to call a customer via Skype      Ability to switch between text and voice chat modes      "Live Help" buttons for your site      Engaging visitor in communication      Predefined (canned) messages      Directing visitor to URL      Several chat sessions per operator      Display image to visitor      Send file to visitor      Email chat transcript to visitor      Transfer call to another operator      Multi-operator collaboration environment      Operator to operator chat      Multiple departments      Next customer picker      On Hold mode for session	2. Offline Communication      Live communication boards for visitors      Route site contact forms into the boards      CAPTCHA protection for "Leave a message" form      Open/Closed status for message      Chat sessions transcripts      Calls log with attached notes      Emailing operator's replies 3. Technology      Multiplatform install packages (Windows, MacOS, Linux, FreeBSD)      Automated wizard for integration with compatible software      Automated collector installation for compatible software      Ability to install via SFTP      Built-in integration for popular web applications      Three built-in color schemes of user interface      Easy integration of JavaScript tracker      Built-in macro language (SnS Script)      SQL database at your choice (Embedded SQL, MySQL)      Standalone data center      Works as application or Windows NT service      Track users with disabled JavaScript      Track users with disabled cookies      Runs on your own server/desktop
	4. Online Visitors Monitoring      Graphical Badge with visitor's summary      Compact view (to see more visitors)      Detailed visitor view (to see more info)      Display visitor's country and city      Filters for focusing on targeted visitors      Visual tokens for visitor actions      Dividing site into functional zones      Select parameters to monitor      Mark visitor with a sign      Tracking visitor path      Open messages indicator	5. Monitoring Visitors Actions      Recognize visitor's actions      Record visitor's actions      Display actions on Site Monitor      One click access to actions history      Define automatic reactions for actions      Easy integration with 3rd party software      Pattern driven action recognition      API based action recognition      Storing data parameters for actions
	6. Visitor Personalization      User identification by SkypeId      Recognize returning visitors and customers      Live profile for each visitor      Locate visitor by IP      List of all visitors      Search filters for visitor list      Customizable set of fields in visitor profile      Search engine and search keywords stored in profile      Easy accessible communication history      Incoming calls registration via profile      Attach notes to visitor	7. Web & visitors statistics      Popular site paths tracking      Inbound and outbound navigation for web pages      Page bounce rate      Visitors from search engines      Search phrases      Site entry/exit points      Visitors OS and browser statistics      Average pageview duration      Visitors by source (referrer)      Visitors by country/state      Visitors geographic location
	8. E-Commerce      Sales dynamics      Sales by referrer      Sales by search phrase      Sales by search engine      E-commerce actions correlation	9. Marketing & Advertizing      Tracking PPC campaigns (e.g. Google AdWords)      Campaign ROI analysis      Client acquisition costs      Campaign conversion latency      Customer segmentation by product, category, sum of orders      Top referrers by country
	10. Reporting      Predefined set of reports      Customizing existing reports      Creating new reports      Visual report constructor      Business graphs and diagrams      Printer-friendly report generation      Export reports into CSV files