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Visitor actions

Parameters typically collected by web log analyzers are useful when working with all visitors en masse but generally useless when going down to individual visitor level. Luckily Sales-n-Stats can recognize actions that individual customers do at your site. Whenever a visitor puts product in the cart, views a particular page, writes a review, or makes an order - information about such actions is stored in customer's profile. The exact actions that are specific to your site can be easily set up through administrative console so Sales-n-Stats could recognize and record them. The list of latest actions for the visitor is easily accessible right from Site Monitor panel. The list of latest actions for the visitor is easily accessible right from Site Monitor panel.

List of actions done by visitor during the visitList of actions done by visitor during the visit


Visitor's profile gives you access to the full history of visitor's actions and could also be used for generating various reports with the help of a built-in report engine.

Detailed list of actions in visitor's profileDetailed list of actions in visitor's profile
     

Sales-n-Stats has an ability to react automatically on the visitors actions. Automatic reactions are done without human intervention so Sales-n-Stats can act as your assistant that works 24/7 doing the routine. Reactions are triggered only if defined conditions are met so you can define different reactions for different situations. As a reaction Sales-n-Stats can push a URL or HTML content to the visitor, post messages, execute external programs, fetch URLs, send HTML forms and do some other useful routines.

Displaying survey form for a visitor as a reactionDisplaying survey form for a visitor as a reaction


If some actions require immediate attention from the operator this could be indicated with special tokens on the Visitor Badge. For example visitor with the sum of items in the basket over $500 heading to checkout. The typical situations that can happen at your site can be easily defined with flexible condition builder and tokens lit up at the Visitor's Badge will timely inform you when you have to spring in action.

Configuring vsitor's badge in General SettingsConfiguring visitor's badge in General Settings
 
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