Sales-n-Stats screenshot gallery

The value of live human response should not be underestimated. In highly automated internet environment few words spoken by competent sales manager can affect the purchase decision, timely support provided through online communication can drastically impact the client satisfaction level. Offer live customers services through text chat or voice chat at your website. It will take almost no effort to plug Sales-n-Stats communication functionality into your site. No additional software needs to be installed on customer's computer; live communication is just one click away. For voice chat functionality, a popular live communication software called Skype needs to be installed on both sides (customer and operator). Also featuring content pushing, canned messages and call transferring.

Visitor can start chat at any time just by pressing Live Help button at your site:

Start Live Chat dialog

Operator can also proactively initiate Live Communication with any visitor browsing the site:

Chat invitation dialog

Canned messages functionality is handy to save your time typing frequently used phrases like typical answers, greetings, good-bye messages etc. Such phrases can be categorized according to the usage situation for fast access during the communication process.

Canned messages quick access tree

Sales-n-Stats has a built in dispatching system for queuing incoming calls and routing them to the operator when he is available. Communication overview panel allows you to keep an eye on communication process while working with Site Monitor.

Communication queue and communication summary

Using voice chat technology based on Skype you can speak to your visitors saving money on long distance calls. Effective speech compression (based on the actual Internet connection speed) provides noteworthy audio quality even for dial-up Internet users.

Combined text and voice chat dialog

Push functionality is another tool for achieving deeper interaction with the visitor. Using it you can direct a visitor to a specific URL, show him an image or send a file. All these operations are done directly via the visitor's browser.

Push content dialog