| | | Multi-operator collaboration environment |
| | | Multiple departments |
| | | Text and voice chat with visitors (Skype) |
| | | Abitily to call a customer via Skype |
| | | Ability to switch between text and voice chat modes |
| | | User identification by SkypeId |
| | | Incoming calls registration via profile |
| | | Search engine and search keywords stored in profile |
| | | The ability to transfer a call to another operator |
| | | Operator-to-operator chat |
| | | Proactive communication |
| | | Content pushing |
| | | Off-line messages |
| | | Messages history |
| | | Real-time visitor monitoring |
| | | History of pageviews and actions |
| | | Geo-Location (IP address lookup) |
| | | Advertising campaigns tracking |
| | | Built-in web statistics reports |
| | | Built-in sales and marketing reports |
| | | Custom reports constructor |
| | | Multi-platform installation packages (Windows, MacOS, Linux, FreeBSD) |
| | | Works as application or Windows NT service |