LivePerson vs. Sales-n-Stats
Revision date: 9 Nov 2007
LivePerson is a popular and feature-rich solution for live help and e-commerce web analysis. It includes sufficient functionality for live chat software. Backoffice (operator's terminal) is a Win32 application, thus it can be launched on any Windows system, however it cannot be installed on Linux or Mac computers.
Pricing model presumes monthly payments per operator, so a yearly cost of LivePerson license is about USD 1000. The number of operators is limited to 5.
General
| Features |
LivePerson |
Sales-n-Stats Free |
Sales-n-Stats Live |
| License Fee |
Not applicable |
Free |
USD 345.00 |
| Fee per Month |
USD 99.00 per operator per month. 3 operator licenses will cost USD 297.00 per month. 5 chat operators maximum |
Free |
One-time payment only. No monthly fees |
| User Interface |
Win32 Application |
Java application |
Java application |
| Platform |
Windows only |
Cross-platform |
Cross-platform |
| Integration methods |
HTML |
JavaScript, PHP (optional) |
JavaScript or PHP (optional) |
| Offline Operation |
Not available |
Reports, visitor profiles and history of page views and actions, communication history |
Reports, visitor profiles and history of page views and actions, communication history |
Live Communication
| Features |
LivePerson |
Sales-n-Stats Free |
Sales-n-Stats Live |
| Live Chat |
Yes |
Yes |
Yes |
| VoIP communication (Skype) |
No |
No |
Yes |
Visitors Monitoring
| Features |
LivePerson |
Sales-n-Stats Free |
Sales-n-Stats Live |
| Real-time Visitors Monitoring |
Yes |
Yes |
Yes |
| Integration with Customer Database |
Yes. Integration with SalesForce, Nextternal and StoreFront available |
Yes. Built-in integration with X-Cart, LiteCommerce, Drupal, OSC, CRELoaded, ZenCart, Mambo, Joomla, PhpNuke |
Yes. Built-in integration with X-Cart, LiteCommerce, Drupal, OSC, CRELoaded, ZenCart, Mambo, Joomla, PhpNuke |
| Geo Location |
Yes |
Yes |
Yes |
| Search in Visitors List |
Not available |
Yes. Search filters for the visitors list |
Yes. Search filters for the visitors list |
| Customizeable Visitor Profile |
Not available |
Yes |
Yes |
Web Statistics and Analysis
| Features |
LivePerson |
Sales-n-Stats Free |
Sales-n-Stats Live |
| Inbound and Outbound Navigation for Web Pages |
Yes |
Yes |
Yes |
| Integration API |
No |
Yes |
Yes |
| Search Phrases |
Yes |
Yes |
Yes |
| Sales Dynamics |
Yes |
Yes |
Yes |
| Sales by Search Phrase |
Yes |
Yes |
Yes |
| E-commerce Actions Correlation |
Yes |
Yes |
Yes |
Reports
| Features |
LivePerson |
Sales-n-Stats Free |
Sales-n-Stats Live |
| Built-in Visual Report Generator |
No |
Yes |
Yes |
| Modification of Existing Reports |
Yes |
Yes |
Yes |
| Predefined Set of Reports |
Yes |
Yes |
Yes |
| Report Export into CSV files |
Yes |
Yes |
Yes |
| Printer-friendly Report Generation |
Yes |
Yes |
Yes |
Revision date: 9 Nov 2007
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1-800-886-0359
