Crafty Syntax Live Help vs. Sales-n-Stats
Revision date: 9 Nov 2007
Crafty Syntax Live Help is a free and open source live support solution that helps customer support with live help functionality that can be proactively pushed to visitors to your site or requested by the consumer. Unlike other live help solutions it is browser-based software, so there is no separate operator's terminal at all. Such architecture presumes that CraftySyntax should be installed on a webserver with php/mysql support.
Crafty Syntax is a good Live Help solution but it lacks monitoring, analytics and reporting tools.
General
| Features |
Crafty Syntax Live Help |
Sales-n-Stats Free |
Sales-n-Stats Live |
| License Fee |
Free |
Free |
USD 345.00 |
| User Interface |
Web-based. PHP/MySQL |
Java application |
Java application |
| Platform |
Cross-platform |
Cross-platform |
Cross-platform |
| Data center |
Data Center is in MySQL database on the webserver |
Data Center is a part of the user terminal |
Data Center is a part of the user terminal |
| Integration methods |
HTML only |
JavaScript, PHP (optional) |
JavaScript or PHP (optional) |
| Offline Operation |
Not available |
Reports, visitor profiles and history of page views and actions, communication history |
Reports, visitor profiles and history of page views and actions, communication history |
Live Communication
| Features |
Crafty Syntax Live Help |
Sales-n-Stats Free |
Sales-n-Stats Live |
| Live Chat |
Yes |
Yes |
Yes |
| VoIP communication (Skype) |
No |
No |
Yes |
Visitors Monitoring
| Features |
Crafty Syntax Live Help |
Sales-n-Stats Free |
Sales-n-Stats Live |
| Real-time Visitors Monitoring |
No |
Yes |
Yes |
| Integration with Customer Database |
No |
Yes. Built-in integration with X-Cart, LiteCommerce, Drupal, OSC, CRELoaded, ZenCart, Mambo, Joomla, PhpNuke |
Yes. Built-in integration with X-Cart, LiteCommerce, Drupal, OSC, CRELoaded, ZenCart, Mambo, Joomla, PhpNuke |
| Geo Location |
No |
Yes |
Yes |
| Search in Visitors List |
Yes. Simple search by name in the visitors database |
Yes. Search filters for the visitors list |
Yes. Search filters for the visitors list |
| Customizeable Visitor Profile |
Yes |
Yes |
Yes |
Web Statistics and Analysis
| Features |
Crafty Syntax Live Help |
Sales-n-Stats Free |
Sales-n-Stats Live |
| Inbound and Outbound Navigation for Web Pages |
No |
Yes |
Yes |
| Integration API |
No |
Yes |
Yes |
| Search Phrases |
Yes |
Yes |
Yes |
| Sales Dynamics |
No |
Yes |
Yes |
| Sales by Search Phrase |
Yes |
Yes |
Yes |
| E-commerce Actions Correlation |
No |
Yes |
Yes |
Reports
| Features |
Crafty Syntax Live Help |
Sales-n-Stats Free |
Sales-n-Stats Live |
| Built-in Visual Report Generator |
No |
Yes |
Yes |
| Modification of Existing Reports |
Yes. Requires customization |
Yes |
Yes |
| Predefined Set of Reports |
Yes |
Yes |
Yes |
| Report Export into CSV files |
Yes |
Yes |
Yes |
| Printer-friendly Report Generation |
Yes |
Yes |
Yes |
Revision date: 9 Nov 2007
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1-800-886-0359
