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Crafty Syntax Live Help vs. Sales-n-Stats

Revision date: 9 Nov 2007

Crafty Syntax Live Help is a free and open source live support solution that helps customer support with live help functionality that can be proactively pushed to visitors to your site or requested by the consumer. Unlike other live help solutions it is browser-based software, so there is no separate operator's terminal at all. Such architecture presumes that CraftySyntax should be installed on a webserver with php/mysql support.

Crafty Syntax is a good Live Help solution but it lacks monitoring, analytics and reporting tools.

General

Features Crafty Syntax Live Help Sales-n-Stats Free Sales-n-Stats Live
License Fee Free Free USD 345.00
User Interface Web-based. PHP/MySQL Java application Java application
Platform Cross-platform Cross-platform Cross-platform
Data center Data Center is in MySQL database on the webserver Data Center is a part of the user terminal Data Center is a part of the user terminal
Integration methods HTML only JavaScript, PHP (optional) JavaScript or PHP (optional)
Offline Operation Not available Reports, visitor profiles and history of page views and actions, communication history Reports, visitor profiles and history of page views and actions, communication history

Live Communication

Features Crafty Syntax Live Help Sales-n-Stats Free Sales-n-Stats Live
Live Chat Yes Yes Yes
VoIP communication (Skype) No No Yes

Visitors Monitoring

Features Crafty Syntax Live Help Sales-n-Stats Free Sales-n-Stats Live
Real-time Visitors Monitoring No Yes Yes
Integration with Customer Database No Yes. Built-in integration with X-Cart, LiteCommerce, Drupal, OSC, CRELoaded, ZenCart, Mambo, Joomla, PhpNuke Yes. Built-in integration with X-Cart, LiteCommerce, Drupal, OSC, CRELoaded, ZenCart, Mambo, Joomla, PhpNuke
Geo Location No Yes Yes
Search in Visitors List Yes. Simple search by name in the visitors database Yes. Search filters for the visitors list Yes. Search filters for the visitors list
Customizeable Visitor Profile Yes Yes Yes

Web Statistics and Analysis

Features Crafty Syntax Live Help Sales-n-Stats Free Sales-n-Stats Live
Inbound and Outbound Navigation for Web Pages No Yes Yes
Integration API No Yes Yes
Search Phrases Yes Yes Yes
Sales Dynamics No Yes Yes
Sales by Search Phrase Yes Yes Yes
E-commerce Actions Correlation No Yes Yes

Reports

Features Crafty Syntax Live Help Sales-n-Stats Free Sales-n-Stats Live
Built-in Visual Report Generator No Yes Yes
Modification of Existing Reports Yes. Requires customization Yes Yes
Predefined Set of Reports Yes Yes Yes
Report Export into CSV files Yes Yes Yes
Printer-friendly Report Generation Yes Yes Yes
Revision date: 9 Nov 2007




 
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